Why CRM systems fail!!

Following on from my previous post about how to healthcheck a CRM system, I wanted to share with you why I think people either love or hate their CRM systems. In most cases its not because one system is better than the other, though there are some systems that don’t fit the not for profit market, it is because users have either bought into the system and can see the benefits or they can’t.

I tell this story a lot but it is one of my most vivid memories of when I started working in the sector. I remember a member of staff, who in the run up to the London Marathon was struggling under the burden of paper that was printed out and then manually entered into the CRM system. It was taking about 3 out of the 5 days in the week to process this data. Now, this wasn’t because the CRM system was rubbish or even that the person didn’t know better, but more because the person who was spending their day wrapped up in paper wasn’t aware of the different things that their CRM system could do.

It was a lack of training. Continue reading Why CRM systems fail!!

JustGiving announces apps that integrate with Salesforce and thankQ | UK Fundraising

It’s been over a year in the planning and execution but JustGiving have this week launched their data Api’s. This allows all of your JustGiving reporting data to be surfaced through api calls.

JustGiving’s open platform allows any third party to develop new tools using its fundraising and reporting technology. There is a clear demand from charities wanting to connect JustGiving with their fundraising database. Earlier this year, 61% of charities surveyed by JustGiving reported an interest in achieving this.

via JustGiving announces apps that integrate with Salesforce and thankQ | UK Fundraising.