Why CRM systems fail!!

Following on from my previous post about how to healthcheck a CRM system, I wanted to share with you why I think people either love or hate their CRM systems. In most cases its not because one system is better than the other, though there are some systems that don’t fit the not for profit market, it is because users have either bought into the system and can see the benefits or they can’t.

I tell this story a lot but it is one of my most vivid memories of when I started working in the sector. I remember a member of staff, who in the run up to the London Marathon was struggling under the burden of paper that was printed out and then manually entered into the CRM system. It was taking about 3 out of the 5 days in the week to process this data. Now, this wasn’t because the CRM system was rubbish or even that the person didn’t know better, but more because the person who was spending their day wrapped up in paper wasn’t aware of the different things that their CRM system could do.

It was a lack of training. Continue reading Why CRM systems fail!!

Blackbaud and JustGiving Integration

Blackbaud have launched their new Integration suite which starts with integration with the online giving platform JustGiving.

The integration sees Blackbaud venture into working in partnership with other providers and developing solutions to help charities with their back office processes.
Continue reading Blackbaud and JustGiving Integration

Blackbaud Europe names new MD

Jerome Moisan has been appointed as the new managing director of Blackbaud Europe, charged with leading the company’s growth across the continent.

The French national joins Blackbaud from Travelport where he has been employed for nine years and is currently managing director of operations in UK, Ireland and France.

via Blackbaud Europe names new MD – Civil Society – Fundraising – News – providing news and in-depth coverage of charities, voluntary organisations and not-for-profits.

Purple Proteges – Introduction to The Raiser’s Edge

A team from Purple Vision including Keith Collins – Systems Director and Mark Campbell – Consultant will host this training session.

The course is aimed at individuals or students who are new or returning to the voluntary sector, and will give delegates an opportunity to find out what it’s like to work in fundraising.

via Purple Proteges – Introduction to The Raiser’s Edge – Eventbrite.